Whether you shop online or in our store, you can return your purchase at All Seasons Cottage store within 30 days of the purchase date. To return online purchases via mail, requires your emailed receipt and credit card information. Contact our Customer Service team at 832-595-9300 to obtain a return shipping label. Once you're in our store, our associates will be happy to help with everything.
For returns made in our store:
For merchandise in its original condition, we will provide an exchange or refund in the original form of payment with your original or emailed receipt and the credit card used (if a credit card purchase).
Without a receipt, if you have a valid photo ID, we'll provide an exchange or store credit for the current selling price. This excludes specifically labeled merchandise, which may only be returned with your receipt.
For returns of a store purchase, cash refunds are subject to store funds availability and may be paid via mail as a corporate-issued check.
All sales are final on merchandise purchased "as-is" or with a "damage" discount.
Shipping, surcharges, delivery and handling fees are non-refundable.
For returns made via parcel carrier:
To ship returns, you'll need to contact our Customer Service team for a shipping label, return authorization number and help with packing instructions. Call 832-595-9300 for assistance.
Return shipping fees, plus any applicable oversize surcharge fees, will be deducted from the total refund. Shipping, surcharges, delivery and handling fees are non-refundable.
Because of the fragile nature of many All Seasons Cottage items, extra care should be taken to ensure that a package arrives at our processing center in the same condition as you received it. Our Customer Service team can provide detailed packing advice.
Return shipments may take up to 14 business days to process.